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FULL PURCHASE CONDITIONS AT INCONTINENCE PLUS
OBJECT, JURISDICTION, AND APPLICABLE LAWS
The general terms of use regulate the retail sale of products available on this website (incontinenceplus.com) dedicated to the sale of absorbent underwear for urinary incontinence, owned by Xibarix Trend SL (hereinafter, Xibarix) with its registered office at C. Jerez, Burgos, Spain. NIF B56927916 Tel: +34 947096680 and the contact email address is info@incontinenceplus.com
The following general purchase conditions apply to all users who make use of this website and the sales made on the website incontinenceplus.com.
By placing an order, you unreservedly accept these general purchase conditions and all their clauses. Your agreement regarding the general purchase conditions does not require any handwritten signature on your part, considering that you are placing an order online. Unless otherwise indicated, the online records on the INCONTINENCE PLUS website are evidence of your orders and payments. Your order will only be considered after payment confirmation by INCONTINENCE PLUS.
The sales contract consists of the general terms and conditions applicable during the order and purchase process. The contract is subject to Spanish law, and the language of the contract is Spanish. You can modify your data before completing your purchase. Any dispute arising from the interpretation or execution of this contract will be submitted to the jurisdiction of the courts of the registered office of Xibarix Trend SL.
PERSONAL DATA
As part of using the website and its services, your personal and browsing data may be collected, either directly from you or indirectly (such as the URLs from which you access the website, your internet service provider, and/or your IP address). Additionally, your personal data collected is also necessary for INCONTINENCE PLUS to open your account, manage your order or tracking, and, if necessary, to send you commercial offers by email after receiving your express consent.
As part of browsing our website, cookies may be installed on your computer. Cookies are small files that do not identify the user but record information related to browsing on a website. The data collected is used to facilitate and improve subsequent navigation on the website as well as to measure various statistics.
In accordance with European privacy regulation 2016/679, we inform you that your data is part of an automated file of INCONTINENCE PLUS. Your data will be used to manage ongoing purchases and will be provided to the shipping company responsible for your delivery. It will be retained to prove the relationship between the customer and INCONTINENCE PLUS for as long as necessary for tracking and liability purposes. The user has the right to access, limit, portability, file a complaint with the Data Protection Authority, deletion or omission, rectification, cancellation, and opposition to data processing through the email address info@incontinenceplus.com. INCONTINENCE PLUS will respond to all requests. The data protection officer is Xibarix Trend S.L.
If you subscribed to our newsletter and now wish to stop receiving promotional emails, you can unsubscribe via the link found in any of the newsletters received or by requesting it via email at info@incontinenceplus.com.
PURCHASE PROCESS
The purchase process on our website is very simple and consists of a few steps:
FIRST: You need to register on our website to purchase products. To do so, you must fill out the account creation form with your personal data and address. Your username will be your email, and you can choose your password.
SECOND: Once you have logged in with your username and password, you can add products to your cart. Once you have all the products you wish to purchase in your cart, proceed to payment to confirm your purchase.
THIRD: INCONTINENCE PLUS will send an email to the user within a maximum of 24 hours, confirming the purchase. A reference order number will be assigned and included in the email, which will also detail the product characteristics, price, and shipping costs. Once we ship your order, you will receive a notification email.
FOURTH: The order confirmation sent via email by INCONTINENCE PLUS is not a valid invoice; it is only a proof of purchase. You will find the invoice in your profile or can request it by simply sending an email to info@incontinenceplus.com.
As an alternative to placing an order and if you prefer, you can also contact our customer service department at the phone numbers indicated on our website to place your order over the phone.
INCONTINENCE PLUS provides information (photos, texts, and content) as accurately as possible on the website. INCONTINENCE PLUS cannot guarantee the absence of inaccuracies or discrepancies resulting from the nature of the internet and the configuration of your computer or browser. For any inquiries and confirmations, we invite you to contact us directly.
OFFERS, PROMOTIONS, AND GIFTS
We run various and different offers and promotions on our website. Please note that offers and promotions are not cumulative, including discount coupons from promotions, affiliates, and any other coupon associated with a promotion or discount.
If a promotion requiring a discount coupon code is active, and the customer does not enter it at the time of placing the order for any reason, unfortunately, we will not be able to apply that discount afterward. To enjoy offers and promotions that require a discount coupon, the customer MUST always enter the code during the payment process when placing the order.
If a customer requests the cancellation of an order that included a gift item, the gift must be returned, or the item's value will be deducted from the total refund.
PRICES
The prices of the listed products include VAT but exclude shipping costs and customs duties (if applicable).
Shipping within Spain and Portugal (mainland) is free. For other areas and countries, the shipping cost will appear in the shopping cart once the shipping address details are entered.
The total price, including taxes and shipping costs, will be visible in the final purchase summary. We inform you that we are not responsible for taxes or import duties that some countries apply to foreign shipments. These costs are the responsibility of the customer.
The prices indicated on the website may be modified at any time. The prices invoiced are those applicable at the time of the order. Promotional offers are valid during the periods shown on the website, subject to order confirmation by INCONTINENCE PLUS.
PAYMENT METHODS
The payment methods accepted by INCONTINENCE PLUS and available on this website are as follows:
Debit/Credit Card (through our payment gateway providers, fully secure).
Bank Transfer
Bizum (only available in Spain)
SHIPPING
Shipping within Spain and Portugal (mainland) is free. For other areas and countries, the shipping cost will appear in the shopping cart once the shipping address details are entered.
To ensure the best service quality and delivery time, shipping is carried out in collaboration with several leading logistics operators in the market. The logistics operator will depend on the country of the delivery address.
You may modify, cancel, or refund the order as long as it has not left our warehouses and has not been shipped. If it has already been shipped, we will not be able to modify or cancel it. In that case, a return must be processed.
Products purchased through our online store will be shipped to the delivery address indicated by the user (either a home address or a pickup point) once payment has been verified and received. We process your order the same day or the next business day in case of holidays or weekends.
The average shipping time is between 1 and 2 business days for most destinations in Spain and 5 to 10 days for shipments to Europe. These dates are approximate, and we strive to meet them always, but exceptions may occur due to weather conditions, service interruptions, local holidays, customs delays, etc., so please consider that the date is an estimated indication and may not be met in some cases.
The maximum delivery period is 1 month.
INCONTINENCE PLUS is not responsible for customs duties and charges that may apply to the order. The total order amount does not include customs duties or charges, which vary from country to country, and it is the buyer's responsibility to be informed and aware of their customs fees and charges. If the order is rejected and/or abandoned by the customer due to customs duties and charges, we will not provide a refund under any circumstances.
CHANGES AND RETURNS
If you need to return a product, you can consult the "Shipping and Returns" page, which explains in detail the steps necessary to process the return.
The period for changing or refunding the purchase is 15 calendar days from the date of delivery of the order. When the 15-day period ends on a Saturday, Sunday, or holiday, it will be extended until the next business day. The purchase cannot be returned or refunded after 15 days from receipt.
All customers will bear the return shipping costs, except for quality or manufacturing defects of the product or material. Products must be returned in their original packaging, unused and unwashed, and must also have the original tags attached.
The customer is responsible for the products and items until they are returned to us and must ensure proper packaging when returning them to avoid damage.
To be eligible for a refund, the receipt of your return must be confirmed by INCONTINENCE PLUS. Once the package with your return arrives at our warehouses and our staff confirms that everything is correct, we will proceed with your refund. INCONTINENCE PLUS will review all damaged, incorrect, or defective products returned. If we do not consider the returned product to be defective, damaged, or incorrect, we reserve the right to re-invoice you, as well as any associated costs.
When you wish to return your order and it is not due to an error made by INCONTINENCE PLUS, we will refund the product amount but not the associated costs of the order, such as shipping, pickup, or packaging.
Items must be new and unused, suitable for resale, without damage or traces of deodorant or makeup, with all tags and in their original packaging. If the items have been used, they cannot be returned for hygiene reasons.
If a customer requests the cancellation of an order that included a gift item, the gift must be returned, or the item's value will be deducted from the total refund.
You have the right to cancel this contract within 14 calendar days without justification. To exercise the right of withdrawal, you must notify your decision to withdraw from the contract by sending an unambiguous statement via email to info@incontinenceplus.com.
You must return or send the goods directly to us without undue delay and, in any case, within 14 calendar days. The deadline is met if you return the goods before the period has expired. We will make the refund using the same payment method you used for the initial transaction.
It is important to note that different credit card, debit card, or other issuers follow different processes and terms, operating with different timeframes. Although we will refund you immediately (provided the returned items meet the conditions), the refund will be processed on your card or deposited into your bank account within three business days to two weeks. We recommend that you track the refund process with your card issuer.
RESALE PROHIBITED
The items offered on this website are intended for personal and non-commercial use by our customers. It is strictly prohibited to resell any of the products from the INCONTINENCE PLUS website without the express written consent of INCONTINENCE PLUS. Multiple orders to INCONTINENCE PLUS that are considered commercial quantities will not be accepted.
WARRANTY
Our warranty covers only manufacturing defects and does not include wear and tear from regular use or misuse.
You have 24 hours from receipt of your order to notify Incontinence Plus if the product is defective. After this time, it will be assumed that you are satisfied with the products received.
It is essential to keep any product suspected of being defective, as it must be sent to our warehouse to be covered under the warranty.
CUSTOMER SERVICE AND COMPLAINTS
For any questions, inquiries, incidents, or complaints, you can send us an email to: info@incontinenceplus.com.
INTELLECTUAL PROPERTY
All content on the website—texts, photographs, graphics, images, icons, technology, software, links, and other elements, as well as the graphic design and source code—is the intellectual property of INCONTINENCE PLUS and may not be exploited beyond what is strictly necessary for the proper use of the site. These rights are registered in the intellectual property registry.
You acknowledge that all elements of the website and each of the products, including the information and materials contained therein, trademarks, selection structure, arrangement, and presentation of content, and computer programs used in connection with them, are protected by intellectual property rights of INCONTINENCE PLUS or third parties. The General Terms do not grant any rights not specifically covered in these intellectual property rights.
Any reproduction or representation, in whole or in part, of the pages, data, and elements of the website by any means or medium is prohibited and constitutes an infringement without the authorization of the rights holders.
PASSWORDS
INCONTINENCE PLUS will provide personal passwords to users registered on the website. These passwords will be used to access the services offered through the site. The user is solely responsible for maintaining the confidentiality of their password and assumes all responsibility for damages or consequences that may arise from its disclosure or misuse. For security reasons, the user may change their password at any time. In case of unauthorized use or access by third parties, the user agrees to notify INCONTINENCE PLUS immediately. If you forget or lose your password, you can generate a new one through the process offered on the website.
ONLINE DISPUTE RESOLUTION
INCONTINENCE PLUS is committed to resolving any issues promptly, providing the best customer service at all times.
LIABILITY
INCONTINENCE PLUS is not responsible for damages that may result from the improper use of this website or any of our products. Regarding links or hyperlinks, we assume no responsibility for those that refer to our website.
We hope this information helps you make your purchase at INCONTINENCE PLUS with complete confidence and comfort. If you have